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Adding Value to a Quality Management System for Securities
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Steria, Norway |
Description
Verdipapirsentralen (VPS) was established by law as Norway’s sole Central Securities Depository. It is now a for-profit public company and was recently merged with the Oslo Stock Exchange. It offers registration of ownership, clearing and settlement services, and corporate actions services for domestic and foreign financial instruments.
VPS has a task-based methodology for its internal work processes. This was recently re-implemented in an ISO 9000-approved Quality Management System based on Topic Maps, using the TMCore07 Sharepoint module in conjuction with Microsoft Office Sharepoint Server (MOSS2007).
The system is built around the concept of “tasks”. Tasks are related to “events”, such as anomalies, system changes, and change requests, and all of these connections are represented in a topic map. Tasks are also related to customers and products, which are also topics in the topic map. Documents are classified according to the relevant tasks, products, customers, etc.
Every customer and product has its own workspace where all relevant activity is collected via the topic map. The result is a complete knowledge base that provides office support across the organization. This presentation describes the system and the major benefits that it has delivered in terms of transparency, efficiency and improved quality.
